In spite of deploying multiple tools that claim to prevent unplanned outages they still happen in your IT shop – right? The challenge is to determine the root cause of the incident, but this can be elusive due to the phenomenon known as Shadow IT. The shadows in your network are where you lack visibility and control. The number of hardware appliances, connected devices and applications on the network are increasing for most of us, and so are the number of blind spots.
Think back to your last unplanned outage, vendor not meeting a delivery SLA, or a lack of governance reporting. What signs did your post-mortem uncover? Were there tell tales that would have helped you prevent the occurrence or get to the root cause more quickly? Or, like most, were you so buried in conflicting data that you failed to obtain the insight quickly enough to avoid user impact and minimize the damage?